I had dropped my Vibram's off at Gordon's Outdoor Equipment on Monday so they could investigate the issue with the ball in the right hand shoe as well as look at repairing the tear in my left hand shoe. I was not expecting much but I received a call from them the next day. They had sent my shoes to the Vibram head office in Wellington and they had agreed that there was an issue with the shoes. Even though they were past the warranty period, I had two choices. The first choice was that they had rmoved the ball from the right shoe and could repair the tear and I could have my original shoes back or I could wait for a shipment to come in later in the week and I could get a new replacement pair. I work in hospitality and I know a thing or two about customer service but the customer service that I have received from Gordon's Outdoor and Vibram is exceptional. It is not often that a global company will stand behind their product like these guys have and if you are thinking about buying shoes or outdoor equipment in the future, I highly recommend getting it from either of these companies. Of course I took the second option.
After my crappy day on Thursday due to the poor performance of my swim, I needed a cheering up of some kind. I received the call that I had been waiting for, my new Vibram's were in-store and ready for me to pick up. I was glad to finally get them back on my feet as I had not gone for a run since I had handed them back. I arrived at the shop and there on the back counter were my new shoes. I couldn't wait to put them on. I was given the box and went over to seat to slip my toes into them. They were a new colour rather than the grey black ones that I had previously which was not an issue as I just wanted the shoes back. As I put them on though, I realised that something was not right. They felt very tight and my big toes were touching the end. The sales girl also said that they were too small. I asked if they were the same size as my other ones which they were. "Well how can this be" I said, "how could they not fit me?" Okay, maybe the new design was smaller. We found a different colour to the ones that I had previously and I tried them on. Same issue, they were too small. So I was given a pair to try on the next size up in the old grey and black color. They seemed to big. No not according to the sales lady, they were too small also. So I try another size up and they are way too big. I am now confused about which pair I am meant to be wearing. I can't understand why all of a sudden I am a size bigger and potentially two sizes bigger! The sales lady confirms that she does know of other people that have had the same issue where the next pair has been a bigger size.
After much deliberation and trying on about 4 different pairs of shoes I decided to go with the size bigger than what I was already wearing in the original grey and black. I was told to take them home and wear them around the house to see if they feel okay and if not to bring them back and swap them over. I am wearing them as I type this, still with the labels on because I still do not understand how I have gone up a size. Although we have had 140km winds today and it looks like it may be a similar story tomorrow, I think it is time to finally get my new Vibram's dirty.